CLA Healthcare Cookie Policy

Effective date: 12th August 2021

What are cookies?

Cookies are small text files that are placed on your computer or device by websites that you visit. They are widely used in order to record some aspect of a website and to provide information to the owners of the website.

You can find more information about cookies at:

How and why we use cookies

We use cookies to give you the best experience when you visit our website. By using cookies, we can make it easier for you to do many things, such as managing your accounts, policies, or login details, and applying for products and services. Cookies can also allow us to tailor the content of our website so we can show you services or adverts we think you may be interested in. They enable us to estimate our audience size, usage pattern, and look at customer trends on a non-individual basis.

The type of cookies we use

When you use our website the following categories of cookies may be set on your device, however as explained later in this Policy you have the ability to change your settings if you wish:

First-party cookies

These cookies are set by CLA Healthcare and can be:

  • Strictly necessary cookies  – These cookies enable you to move about the site or to receive certain requested features, such as storing language preferences or allowing you to place orders on the website; or
  • Analytics cookies – These cookies collect statistical (aggregated and anonymous) information about the use of the website by you and other visitors. This information allows us to enhance the functionality of our website.
  • Functionality – These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.
  • Targeting –   These cookies will collect information about your browsing habits and allow us to show you adverts we think will interest you while you are browsing our site and other sites on the internet.


2. Third-party cookies

In addition to our use of these applications, certain third parties may set and access cookies on your computer, and in conjunction with web beacons:

  • Strictly necessary cookies – These cookies enable useful services, for example human verification;
  • Analytics cookies – These cookies collect statistical (aggregated and anonymous) information about the use of our website by you and other visitors. This information allows the third party to enhance the functionality of our website.
  • Targeting – These cookies will collect information about your browsing habits and allow the third party to show you adverts they think will interest you while you are browsing our site and other sites on the internet.

How long cookies are stored on your device

The length of time cookies are stored on your device can vary, but they generally fall into two categories:

1. Temporary session cookies

We use temporary session cookies on all of our secure pages to assign and store a session ID to you so that you can move uninterrupted between the areas of our site. This session ID is also used for internal reporting purposes. It is not personally identifiable to you, and this type of cookie does not leave any retrievable information on your hard drive. Most of our first-party cookies are session cookies which expire when you close your internet browser.

2. Persistent cookies

Our first-party analytics cookies and third-party cookies are persistent cookies because they are used to help us understand visitor patterns over a longer term or to provide additional functions you have requested in relation to site customisation and saved or stored content. They can be stored on your computer for 24 hours, a week, or several years, depending on the function they’re helping to perform.

The cookies we use on this website

We use the cookies detailed below. Note that as explained later in this policy, you may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our website:

Cookie NameSourcePurposeDuration Type
_gaGooglePerformance / TrackingPersistent cookie
_gidGooglePerformance / TrackingPersistent cookie
_gatGooglePerformance / TrackingPersistent cookie
reCAPTCHAGoogleProtects spam and abuseSession cookie
PHPSESSIDCLA HealthcareStrictly NecessarySession cookie
Cookie_notice_acceptedCLA HealthcareTo remember when a user agrees to cookiesSession cookie
ARRAffinityCLA HealthcareUsed for load balancing to make sure the visitor page requests are routed to the same server in any browsing sessionSession cookie
YSCYouTubeAllows YouTube to collect usage information for YouTube hosted videosPersistent cookie
LinkedInTo track when a visitor clicks through to our LinkedIn pagePersistent cookie

Keeping your personal information safe

Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive.

Link to sites provided by others

If you follow a link from our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we are not responsible or liable for what happens at their website.

Changing your browser settings for cookies

You can adjust the settings in your web browser to determine whether sites can set cookies on your computer. If you’ve visited our website before, there may be previously set cookies on your computer. You can find out how to delete them by visiting the applicable browser site from the options below:

Contact us

If you need or want to contact us, our business contact details are:

Registered office: Butterfield Park, Otley Road, Baildon, West Yorkshire BD17 7HE

Telephone: 01274 717361




Alternatively the contact details of our Data Protection Officer are:

Name: Owen Davies

Address: One Creechurch Place, London EC3A 5AF

Telephone: 020 3327 5700